**Elneuro Software License and Terms of Service** **Effective Date:** January 20, 2025 **Product:** Elneuro Advanced Analytics Platform (the "Software" or "Service") **Company:** Elneuro Analytics LLC **Jurisdiction:** State of North Carolina, United States of America --- ## 1. Acceptance of Terms By accessing, creating an account, or using the Elneuro platform, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not access or use the Service. --- ## 2. Grant of License Subject to your compliance with these Terms and payment of applicable fees, Elneuro grants you a non-exclusive, non-transferable, revocable, limited license to access and use the Software for your internal business, research, or personal purposes during the subscription term. ### 2.1 Permitted Uses You may: - Access the Software through your user account - Upload and process your own data through the Software - Generate analytics, visualizations, and reports - Export results and data generated by your analyses - Use the Software for commercial purposes within your organization - Share results internally within your organization ### 2.2 Prohibited Uses You may not: - Distribute, sublicense, sell, rent, lease, or transfer the Software to third parties - Reverse-engineer, decompile, disassemble, or attempt to derive source code - Remove, alter, or obscure any proprietary notices - Use the Software to develop competing products or services - Host the Software for use by third parties (SaaS) without written permission - Exceed usage limits associated with your subscription tier - Share your account credentials with unauthorized users - Use the Software for illegal purposes or to process illegal data - Attempt to gain unauthorized access to the Service or related systems - Transmit viruses, malware, or other harmful code - Engage in any activity that disrupts or interferes with the Service --- ## 3. Subscription Plans and Billing ### 3.1 Subscription Tiers Elneuro offers multiple subscription tiers with varying features, capabilities, and usage limits. Current plans and pricing are available on our Pricing page at elneuro.com/pricing. Subscription tiers may include free and paid options. ### 3.2 Payment Terms - All subscription fees are due in advance - Prices are in United States Dollars (USD) - Payment is processed securely through our payment processor - You authorize recurring charges to your payment method for paid subscriptions - All fees are non-refundable except as required by law or stated in Section 6 ### 3.3 Auto-Renewal Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your subscription tier. ### 3.4 Price Changes Elneuro reserves the right to modify subscription prices with 30 days advance notice. Price changes will not affect your current billing period. ### 3.5 Taxes Fees do not include applicable taxes. You are responsible for all sales, use, VAT, GST, and other taxes (excluding taxes based on Elneuro's income). --- ## 4. Usage Limits and Fair Use ### 4.1 Usage Limits Each subscription tier includes specific usage limits based on the plan you select. These limits may include restrictions on: - Number of analyses or operations per month - Data storage capacity - API access and call limits - Number of users or team members - Advanced feature availability Your current plan limits are displayed in your account dashboard and on our Pricing page. ### 4.2 Overage Exceeding your subscription tier's usage limits may result in: - Temporary service suspension until the next billing cycle - Prompts to upgrade to a higher tier (requires your confirmation) - Additional overage fees (for applicable plans, as specified in your agreement) ### 4.3 Fair Use Policy All plans are subject to fair use. Elneuro reserves the right to suspend accounts that abuse the service, including excessive API calls, bot traffic, or usage patterns that negatively impact other users or system performance. --- ## 5. Intellectual Property ### 5.1 Elneuro IP All rights, title, and interest in the Software, including all intellectual property rights, belong exclusively to Elneuro. This includes: - Source code and algorithms - User interface and design - Documentation and tutorials - Trademarks and branding - Machine learning models and analytics methodologies ### 5.2 Your Data You retain all ownership rights to data you input into the Service ("User Data"). By uploading User Data, you grant Elneuro a limited license to: - Process and analyze User Data to provide the Service - Store User Data during your active session and account period - Generate anonymized, aggregated statistics for service improvement (no personally identifiable information) ### 5.3 Feedback Any feedback, suggestions, or ideas you provide about the Service become the property of Elneuro and may be used without compensation or attribution. --- ## 6. Refund and Cancellation Policy ### 6.1 Cancellation You may cancel your subscription at any time through your account settings or by contacting support. Cancellation is effective at the end of your current billing period. ### 6.2 Refunds - **7-Day Money-Back Guarantee**: New paid subscribers may request a full refund within 7 days of initial purchase - **Mid-Cycle Cancellation**: No prorated refunds for early cancellation - **Billing Errors**: Refunds provided for verified billing errors within 30 days - **Service Outage**: Pro-rated credits for extended outages (>48 hours) ### 6.3 Requesting Refunds Submit refund requests to support@elneuro.com with: - Account email - Order/invoice number - Reason for refund request Refunds are processed within 5-10 business days to the original payment method. --- ## 7. Data Protection and Privacy Your use of the Service is also governed by our Privacy Policy. Key points: - **Data Ownership**: You own your data - **Data Storage**: We store account data and session information; analytical data is processed in real-time - **Data Security**: Industry-standard encryption and security measures - **Data Deletion**: You may request account and data deletion at any time - **No Data Selling**: We never sell or share your data with third parties for marketing - **Compliance**: GDPR, CCPA, and SOC 2 compliant infrastructure See full Privacy Policy for details. --- ## 8. Service Availability and Support ### 8.1 Uptime Elneuro strives to maintain 99.9% uptime but does not guarantee uninterrupted access. Scheduled maintenance will be announced in advance when possible. ### 8.2 Support Support levels vary by subscription tier. Higher tiers typically include enhanced support features such as faster response times, priority handling, and additional support channels (chat, phone, dedicated account managers). Your current support entitlements are displayed in your account dashboard and on our Pricing page. ### 8.3 Modifications Elneuro reserves the right to: - Modify, suspend, or discontinue any feature - Update the Software for security, performance, or feature improvements - Change these Terms with 30 days notice for material changes --- ## 9. Warranties and Disclaimers ### 9.1 Disclaimer of Warranties THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. Elneuro does not warrant that: - The Service will be uninterrupted, secure, or error-free - Results will be accurate, reliable, or complete - Defects will be corrected - The Service will meet your requirements ### 9.2 Statistical Results Elneuro provides tools for data analysis but is not responsible for: - Accuracy of results (dependent on data quality and methodology) - Business decisions made based on analyses - Statistical interpretation or conclusions - Compliance with industry-specific regulations (e.g., FDA validation) --- ## 10. Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELNEURO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR: - **Indirect, Incidental, Special, Consequential, or Punitive Damages** - **Loss of Profits, Revenue, Data, or Business Opportunities** - **Cost of Substitute Services** - **Service Interruptions or Data Loss** IN NO EVENT SHALL ELNEURO'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER. Some jurisdictions do not allow limitation of liability for incidental or consequential damages, so the above may not apply to you. --- ## 11. Indemnification You agree to indemnify, defend, and hold harmless Elneuro from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: - Your use or misuse of the Service - Your violation of these Terms - Your violation of any third-party rights - Your User Data or activities under your account --- ## 12. Termination ### 12.1 Termination by You You may terminate your account at any time by canceling your subscription. ### 12.2 Termination by Elneuro Elneuro may suspend or terminate your account immediately if you: - Violate these Terms - Engage in fraudulent or illegal activity - Fail to pay subscription fees - Abuse the Service or harm other users ### 12.3 Effect of Termination Upon termination: - Your access to the Service will cease - Your data may be deleted after 30 days - You remain liable for all fees incurred prior to termination - Sections 5, 9, 10, 11, and 13 survive termination --- ## 13. General Provisions ### 13.1 Governing Law These Terms are governed by the laws of the State of North Carolina, USA, without regard to conflict of law principles. ### 13.2 Dispute Resolution Any disputes shall be resolved through binding arbitration in North Carolina under the American Arbitration Association rules, except: - Claims for injunctive relief - Claims in small claims court - Intellectual property disputes ### 13.3 No Class Actions You agree to resolve disputes individually and waive the right to participate in class actions or class arbitrations. ### 13.4 Severability If any provision is found unenforceable, the remaining provisions remain in full effect. ### 13.5 Entire Agreement These Terms, along with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement and supersede all prior agreements. ### 13.6 Assignment You may not assign these Terms. Elneuro may assign these Terms to any affiliate or successor. ### 13.7 Waiver Failure to enforce any provision does not constitute a waiver of future enforcement. ### 13.8 Force Majeure Elneuro is not liable for delays or failures due to circumstances beyond reasonable control. ### 13.9 Export Compliance You may not export or re-export the Software in violation of U.S. export laws and regulations. --- ## 14. Contact Information For questions about these Terms: **Elneuro Analytics LLC** Email: legal@elneuro.com Support: support@elneuro.com Website: https://elneuro.com --- ## 15. Changes to Terms Elneuro may update these Terms from time to time. Material changes will be notified via: - Email to your registered address - Notice on the website - In-app notification Continued use after changes constitutes acceptance of modified Terms. **Last Updated:** January 20, 2025 **Version:** 1.0 --- By using Elneuro, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

**Elneuro Privacy Policy** **Effective Date:** January 20, 2025 **Company:** Elneuro Analytics LLC --- ## 1. Introduction Elneuro Analytics LLC ("Elneuro," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our advanced analytics platform at elneuro.com (the "Service"). Please read this Privacy Policy carefully. By accessing or using the Service, you consent to the practices described herein. --- ## 2. Information We Collect ### 2.1 Information You Provide **Account Information:** - Email address (required) - Full name - Password (encrypted) - Company name (optional) - Phone number (Enterprise only) **Payment Information:** - Credit card details (processed by Stripe; we do not store full card numbers) - Billing address - Payment history **User Data:** - Data files you upload for analysis (CSV, Excel, etc.) - Analysis configurations and parameters - Saved reports and visualizations - Custom scripts (Pro/Enterprise) **Communications:** - Support tickets and correspondence - Feedback and survey responses - Email communications ### 2.2 Automatically Collected Information **Usage Data:** - Pages visited and features used - Time spent on Service - Analysis types and frequency - Browser type and version - IP address - Device information (type, OS, screen resolution) - Referral source **Cookies and Tracking:** - Session cookies (essential for functionality) - Analytics cookies (Google Analytics - optional, can be disabled) - Preference cookies (remember your settings) **Log Data:** - Access times and dates - Error logs and debugging information - API usage (Pro/Enterprise) --- ## 3. How We Use Your Information ### 3.1 Providing the Service - Create and manage your account - Process your data and generate analytics - Provide customer support - Process payments and maintain billing records - Send transactional emails (receipts, notifications) ### 3.2 Improving the Service - Analyze usage patterns to improve features - Develop new features and capabilities - Debug errors and optimize performance - Conduct internal research and development ### 3.3 Communication - Respond to inquiries and support requests - Send important service updates and security alerts - Provide educational content and tips (opt-out available) - Solicit feedback (opt-out available) ### 3.4 Marketing (Opt-In Only) - Send promotional emails about new features (with your consent) - Offer special promotions and discounts (with your consent) - You may opt-out at any time via unsubscribe links ### 3.5 Legal and Security - Comply with legal obligations - Enforce our Terms of Service - Detect and prevent fraud and abuse - Protect rights, property, and safety of Elneuro and users --- ## 4. Data Storage and Security ### 4.1 Where We Store Data - **Account Data**: Stored in secure PostgreSQL databases hosted on Render.com (US-based) - **Analytical Data**: Processed in real-time; not persistently stored unless you save results - **Backups**: Encrypted daily backups retained for 30 days ### 4.2 Data Security We implement industry-standard security measures: - **Encryption in Transit**: All data transmitted via HTTPS/TLS 1.3 - **Encryption at Rest**: Database encryption using AES-256 - **Password Security**: Bcrypt hashing with salt - **Access Controls**: Role-based access and principle of least privilege - **Regular Audits**: Security assessments and penetration testing - **Compliance**: SOC 2 Type II compliant infrastructure ### 4.3 Data Retention - **Account Data**: Retained while account is active - **Analytical Data**: Not stored persistently (processed in-session only) - **Saved Reports**: Retained until you delete them or close account - **Logs**: Retained for 90 days - **Deleted Accounts**: Data permanently deleted within 30 days --- ## 5. Data Sharing and Disclosure ### 5.1 We Do NOT Sell Your Data Elneuro does not sell, rent, or trade your personal information or analytical data to third parties for marketing purposes. ### 5.2 Service Providers We share limited data with trusted service providers who assist in operating our Service: **Hosting and Infrastructure:** - Render.com (web hosting, database) - Cloudflare (CDN, DDoS protection) **Payment Processing:** - Stripe (payment processing - they have their own privacy policy) **Analytics:** - Google Analytics (anonymized, opt-out available) **Communication:** - SendGrid (transactional emails) All service providers are contractually bound to protect your data and use it only for specified purposes. ### 5.3 Business Transfers If Elneuro is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or prominent notice on our Service. ### 5.4 Legal Requirements We may disclose information if required by law, such as: - To comply with subpoenas, court orders, or legal processes - To enforce our Terms of Service - To protect rights, property, or safety of Elneuro, users, or public - To detect, prevent, or address fraud or security issues ### 5.5 With Your Consent We may share information for other purposes with your explicit consent. --- ## 6. Your Data Rights ### 6.1 Access and Portability You have the right to: - Access your account data at any time - Export your data in machine-readable formats (CSV, JSON) - Request a copy of all personal data we hold about you ### 6.2 Correction and Updates You may: - Update your account information through account settings - Contact support to correct inaccurate data ### 6.3 Deletion (Right to be Forgotten) You may: - Delete saved analyses and reports at any time - Close your account and request full data deletion - Request deletion of specific data (subject to legal retention requirements) Data deletion requests are processed within 30 days. ### 6.4 Objection and Restriction You may: - Opt-out of marketing communications - Disable non-essential cookies - Object to automated decision-making (if applicable) - Request restriction of processing in certain circumstances ### 6.5 Data Portability You may request your data in a structured, commonly used format for transfer to another service. --- ## 7. Cookies and Tracking Technologies ### 7.1 Types of Cookies We Use **Essential Cookies (Required):** - Session management and authentication - Security features **Functional Cookies (Optional):** - Remember your preferences - Improve user experience **Analytics Cookies (Optional):** - Google Analytics for usage statistics - Can be disabled via cookie settings ### 7.2 Managing Cookies You can control cookies through: - Browser settings (block all, block third-party, delete on exit) - Our cookie preferences center - Google Analytics opt-out browser add-on Note: Disabling essential cookies may impair Service functionality. --- ## 8. Third-Party Links The Service may contain links to third-party websites or services not operated by Elneuro. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies. --- ## 9. International Data Transfers Elneuro is based in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. **For EU/EEA Users:** - We comply with GDPR requirements - Data transfers are protected by Standard Contractual Clauses - You have rights under GDPR (see Section 6) **For UK Users:** - We comply with UK GDPR requirements **For California Users:** - See Section 10 for CCPA-specific rights --- ## 10. California Privacy Rights (CCPA) If you are a California resident, you have additional rights: ### 10.1 Right to Know You may request disclosure of: - Categories of personal information collected - Sources of personal information - Purposes for collection - Categories of third parties we share with - Specific pieces of personal information we hold ### 10.2 Right to Delete You may request deletion of personal information, subject to certain exceptions. ### 10.3 Right to Opt-Out of Sale Elneuro does not sell personal information. ### 10.4 Right to Non-Discrimination We will not discriminate against you for exercising your CCPA rights. ### 10.5 Shine the Light California Civil Code Section 1798.83 permits users to request information about disclosure of personal information to third parties for direct marketing. We do not share information for such purposes. ### 10.6 Exercising CCPA Rights To exercise your rights, contact us at privacy@elneuro.com. We will verify your identity before processing requests. --- ## 11. Children's Privacy Elneuro is not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us immediately at privacy@elneuro.com. --- ## 12. Data Breach Notification In the event of a data breach that affects your personal information, we will: - Notify you via email within 72 hours of discovery - Provide details about the breach and affected data - Describe steps we're taking to remediate - Offer guidance to protect yourself - Notify relevant authorities as required by law --- ## 13. Changes to This Privacy Policy We may update this Privacy Policy periodically. Material changes will be notified via: - Email to your registered address - Prominent notice on our website - In-app notification Continued use after changes constitutes acceptance. **Last Updated:** January 20, 2025 **Version:** 1.0 --- ## 14. Contact Us For questions, concerns, or to exercise your privacy rights: **Elneuro Analytics LLC** **Privacy Officer** Email: privacy@elneuro.com Support: support@elneuro.com **Response Time:** We respond to privacy requests within 30 days. --- By using Elneuro, you acknowledge that you have read and understood this Privacy Policy.