Frequently Asked Questions
Can I change plans later?
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.
What happens if I exceed my plan's usage limit?
If you exceed your monthly limit, we'll notify you and suggest upgrading. Your service won't be interrupted - you'll have the option to upgrade or wait until your next billing cycle.
Do you offer educational or nonprofit discounts?
Yes! We offer significant discounts for educational institutions and registered nonprofits. Contact us at sales@elneuro.com with proof of status.
Is my data secure?
Absolutely. We use bank-level encryption, comply with GDPR and CCPA, and never share or sell your data. All data is encrypted in transit and at rest.
Can I cancel anytime?
Yes, you can cancel your subscription at any time. There are no long-term contracts or cancellation fees. Your subscription will remain active until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) through our secure payment processor, Stripe. Enterprise customers can also pay via invoice.
Do you offer refunds?
Yes! We offer a 7-day money-back guarantee for new paid subscribers. If you're not satisfied within the first 7 days, contact us for a full refund.